Welcome to the Helston Medical Centre website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.
FLU LIKE ILLNESS
We have received information from the Health Protection Agency regarding influenza-like illness. As I am sure you are aware that an influenza-like illness is circulating in the local area/across the south west.
Most cases of flu can be treated effectively at home. We have been advised to encourage patients to self-care, seek advice on treating symptoms via reputable on line resources such as NHS Choices, or to seek advice from a local Pharmacist before contacting the GP.
Patients should be advised to:
- rest and sleep.
- keep warm.
- take paracetamol or ibuprofen (unless otherwise contraindicated) to lower your temperature and treat aches and pains.
- drink plenty of water to avoid dehydration
(More info for patients can be found on https://www.nhs.uk/conditions/flu or via 111)
Patients who have severe/prolonged flu or other complicating factors particularly children, pregnant women, those with chronic conditions and the elderly (or where symptoms have not improved after 7 days) should contact the surgery.
Influenza is most infectious when symptoms start until about 3-5 days later, therefore, patients should be advised to avoid attending the practice or a healthcare setting while symptomatic, if at all possible.
Anyone with symptoms of flu should be advised to stay away from work/school until they have recovered and for at least 24 hours after the resolution of any fever. There are no recommended times for exclusion from school for an infected child; a child should return when they have recovered.
There are still opportunities to protect vulnerable people through vaccination and as a practice we have managed to secure further vaccine for eligible patients. The seasonal flu immunisation programme runs until March each year so please contact the surgery as soon as possible if you are eligible and have not had the vaccine.
03 January 2018
When We Are Closed
From 1830 - 0800 Monday to Friday and at weekends or public holidays - please call NHS 111 (dial 111) to speak to a health professional. Your needs will be assessed and advice offered. Calls are free from landlines and most mobile phones although pay as you go mobiles need 1p credit to call.
Most emergency cover is provided by the out of hours service. In the interest of patients, the service records incoming telephone calls. These recordings are strictly confidential and are dealt with in exactly the same way as patients’ medical records.
For acute medical emergencies call 999, for example symptoms of a stroke, heart attach and / or shortness of breath constitute an emergency.
Waiting times for Minor Injury Units, the Emergency Department and Urgent Care Centres can be found using the attached link.
Between 0800 - 0830 and 1800 -1830 please call the practice on 01326 572637 and your call will be transferred to an answering service.
FLU VACCINES - HELP US TO PROTECT YOU
This time last year we ordered in our flu vaccines for our eligible patients. We are delighted that they have arrived and we can start protecting our patients from the influenza virus.
If you are eligible - over 65 or in one of the at risk groups e.g. diabetic, coronary heart disease, COPD etc please ask at reception or discuss with your GP/nurse when you attend the practice. We will check whether you are eligible for any other vaccines whilst you are with us. We welcome seeing you each year for your flu vaccine and spend a lot of time planning our flu campaign to ensure that our patients are vaccinated. Please support us, by attending for your flu vaccine that we have reserved for you.
Waiting times for Minor Injury Units, the Emergency Department and Urgent Care Centres can be found using the attached link. http://www.royalcornwall.nhs.uk/services/emergency-department/minor-injury-wait-times/
THE WAITING ROOM - Improved online access for your convenience
As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription or cancel your appointment online.
In addition we now have new software (The Waiting Room) that links into our clinical system. Through this you can view and order repeat medication, book online appointments and view areas of your medical record (currently allergies/intolerances). You will need a secure email address in order to register. There is a link below to the registration form or ask at reception.
Waiting Room 2 consent letter
CAR PARKING AT HELSTON MEDICAL CENTRE
Car parking remains an issue at the surgery and we are aware for safety purposes we may have to change how the car park is used. We would urge where possible patients and visitors to use the public car park across the road.
Registering is easy with online forms also available and appointment slots to suit most patients’ timetables. You’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.
(Site updated 09/01/2018)