We have switched to two clusters for GPs
Green cluster is Dr Adewole, Dr Faulkner and Dr Gringhuis
Pink cluster is Dr Garman, Dr Tait, Dr Harling, Dr Thomas and Dr Rintoul
CAR PARKING AT HELSTON MEDICAL CENTRE
Car parking remains an issue at the surgery and we are aware for safety purposes we may have to change how the car park is used. We would urge where possible patients and visitors to use the public car park across the road.
MD, MRCGP, DFSRH and doctor in tropical medicine.
Carlton is an Emergency Care Practitioner/Specialist Paramedic and works with the GPs seeing on the day patients and assisting with visits.
Bridget, Amanda and Karen
Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.
Mrs Alison Butterill Practice Manager
Miss Marisa Etwell Deputy Practice Manager
Miss Sarah Horswill, PA to the management team
The Management team are involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The team supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Marie, Tessa, Sally, Bev, Ed and Olivia
Due to the combined size of the surgeries we have a number of reception staff. Many receptionists divide their time between Helston and Porthleven. The team includes Anna, Bev, Bridie, Janet, Lisa, Maria, Marie, Lottie, Kirsten, Rachael, Sue, Louisa, Emma, Daisy, Lucy and Tegen. They are led by Vicky our Reception Manager.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
In order to book you the right appointment the receptionist may ask you why you need to be seen. The doctors have asked them to do this as they may be able to save you having to come in and be seen or ensure that you have the right appointment first time rather than having to call you back into a different clinic. If you are really unhappy to tell them why you need to be seen please tell them it is personal. Each of the nurses has a slightly different range of skills and it is particularly important with their appointments to know why you wish to be seen. In addition some checks take longer than others and the receptionist will endeavour to book you the right length appointment with the right member of the nursing team.
Helen and Julie
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