Wasted/Missed Appointments

The most common complaint from patients is that they are unable to get an appointment, yet in the past 3 months…..

396 appointment slots or 66 hours of 

DOCTOR appointments were missed. 


856 appointment slots or 143 hours of

NURSE appointments were missed.


PLEASE, if you are unable to attend an appointment, let us know as soon as possible so we can offer it to another patient. 


Due to an increase in the number of wasted appointments through patient’s failing to attend without informing the surgery it has become necessary to implement the following policy:

If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours notice. We can then offer the appointment to someone else.

If you fail to attend appointments without informing us we will write to you asking if there are any specific problems preventing you from letting us know.

If you repeatedly fail to attend for appointments you may be removed from the practice list and have to find an alternative GP practice.




Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website