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Get the latest NHS information and advice about coronavirus (COVID-19)
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Find out about the main symptoms of coronavirus and what to do if you or your child has them.
Get a test to check if you have COVID-19, find out what testing involves and understand your test result.
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Find out how to get your COVID Pass to attend trial events in England or to travel abroad.
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Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
People at high risk
Advice for people at higher risk from COVID-19, including older people, people with health conditions and pregnant women.
Long-term effects (long COVID)
Find out about the long-term effects coronavirus can sometimes have and what help is available.
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.
Using the NHS and other health services
Find out about changes to using health services, such as GPs and hospitals, because of COVID-19.
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We have switched to two clusters for GPs
Green cluster is Dr Adewole, Dr Faulkner and Dr Gringhuis
Pink cluster is Dr Garman, Dr Tait, Dr Harling, Dr Thomas and Dr Rintoul
CAR PARKING AT HELSTON MEDICAL CENTRE
Car parking remains an issue at the surgery and we are aware for safety purposes we may have to change how the car park is used. We would urge where possible patients and visitors to use the public car park across the road.
Please allow 5 working days, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
Patients on long-term medication can order repeat prescriptions in a number of ways:
NHS App - simply download to your mobile phone, register via the App and you will be able to request medication directly from your own list of medication - the system in integrated with our clinical system and has improved saved features. Further information about this can be found by clicking the link here Information about the NHS App
SystmOnline - Register for our online services at the surgery. You will need to show ID, unless you have previously registered for online services.
By Hand – drop your repeat slip in at reception with the required items clearly marked.
By Post – send it to us with a stamped addressed envelope if you want us to post it back to you.
We are happy to send your prescription to a pharmacy of your choice in the Helston area. Please indicate on your counterfoil which chemist you prefer - please allow an extra couple of days for the pharmacy to receive and dispense the items.
Patients on repeat medication will be asked to see either a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications.
Please allow two full working days between requesting and collecting your medication from the dispensary. If you are collecting from the chemist of your choice you should add another day. Please also remember to make allowances for weekends and public holidays.
Your Annual pill check can now be done online. Access the form here, click I want treatment and advice from my GP and follow the links
Our Repeat prescribing policy can be found by accessing the link
Registering for the NHS App - Step by step guide
Find the app by searching for NHS app It is BLUE NHS in a white rectangle sat in a blue square
Put in email address
Create a password
They send you an email and you confirm it.
Go back to the app and choose continue
Confirm your telephone number
It sends a text with a code and you enter that.
Prove who you are:-
Use passport, driving licence, European driving licence, European national identity card.
Choose the ID you want to use
Take a photo of your ID.
Match your face to your photo ID
It then asks you to match your face to your ID by using the app.
Enter your details
Surname, forename, DOB and postcode.
It then checks your information against the NHS database – can take up to two hours.
You should then get an email saying "you passed our checks"
Go to the app and you should be able to use it from there
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
In England, NHS prescriptions are charged per item. As of 1 April 2019 each item costs £9 (£17.60 per pair of elastic hosiery).
If you need more than 12 prescribed medicines each year, you could save money with a 12-month PPC.
You can also buy a three-month PPC, which will save you money if you need more than three prescribed medicines in three months.
The charge for a single prescribed medicine is £9, whereas a three-month PPC will cost you £30.25 and a 12-month PPC £108.10.
Some people are exempt from paying prescription charges. To qualify for free prescriptions you must be:
You will also be exempt from prescription charges if you or your partner (including civil partners) are named on, or are entitled to an NHS tax credit exemption certificate or a valid HG2 certificate (full help with health costs), or you receive either:
Our Benzodiazepine Prescribing Policy can be found by accessing this link